Elevated Cat Hammock Bed – Breathable Pet Sleeping Bed

Thank you for shopping with Dulypets. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

We are committed to providing your pet products safely, quickly and reliably. Please review our shipping policy below for complete details. 

Shipping Locations

Dulypets currently ships orders within the United States only

Order Processing & Shipping Details

To ensure clarity and transparency for our customers, we follow a structured processing and shipping schedule:

• Order Cut-off Time: 5:00 PM (EST), Monday to Friday. (Orders placed after 5:00 PM (EST) will be processed the next business day.)
• Order Handling Time: 1–3 business days, Monday to Friday. (All orders are processed within 1-3 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing time may be slightly extended.)
• Transit Time: 7–12 business days, (Monday to Friday) (Estimated delivery time varies depending on your location within the United States.)

Please note:

• Delivery times are estimates and not guaranteed.
• Delays may occur due to weather, carrier issues, or high order volume.

Shipping Costs:

• We offer FREE Standard Shipping on all orders within the United States

Order Tracking:

• Once your order has shipped, you will receive a tracking number via email
• You can use this number to monitor your package’s delivery status

If you do not receive tracking details within 5 business days, please contact us.

Incorrect Address Information:

Please ensure your shipping address is accurate at checkout.

Dulypets store is not responsible for:

• Delays due to incorrect or incomplete addresses
• Orders delivered to incorrect addresses provided by the customer

If you notice an error, please contact us immediately.

Lost or Delayed Packages

If your package is delayed beyond the estimated timeframe:

• Check your tracking information
• Contact the shipping carrier

If further assistance is needed, please contact us — we will work with the carrier to help resolve the issue.

Damaged Packages:

If your order arrives damaged:

• Take clear photos of the package and product
• Contact us within 48 hours of delivery
• Include your order number and photos

We will review the issue and provide a suitable resolution.

Split Shipments:

Some items may ship separately depending on warehouse availability.
You will receive separate tracking numbers if this occurs. 

Contact Information

If you have any questions about shipping, please contact us:

Shop Name: Dulypets
Mail: support@dulypets.store
Phone: +1 (727) 910-3941
Address: 1950 Jonesboro Rd, McDonough, GA 30253, USA

We aim to respond within 24-48 business hours.

Our Commitment

At Dulypets store, we are committed to providing reliable and transparent shipping services.
Your satisfaction and trust are our top priorities.

Thank you for shopping with Dulypets Store!

Thank you for shopping with Dulypets store. This Payment Policy outlines the terms and conditions related to payments made on our website.

We are committed to providing a secure and transparent payment process for all customers.

Accepted Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
• Diners Club
  

All payments must be made in full at the time of purchase.
Secure online payment options are available at checkout.

Payment Security

Your security is our priority.

• We use secure SSL encryption technology to protect your personal and financial information.
• All payments are processed through trusted third-party payment providers.
  

Dulypets store does not store full credit/debit card details on our servers.

Currency

• All prices on our website are displayed in U.S. Dollars (USD) unless otherwise stated.

If your bank operates in another currency, your financial institution may apply conversion rates and additional fees.

Payment Authorization

By placing an order, you authorize Dulypets to charge your selected payment method for:

• Product price
• Applicable taxes
• Shipping fees (if any)

Orders will not be processed until payment has been successfully authorized.

Failed or Declined Transactions

If your payment is declined:

• Double-check your card details (number, expiry date, CVV)
• Ensure sufficient balance
• Contact your bank or payment provider

We are not responsible for declined transactions due to banking restrictions or insufficient funds.

Taxes

Applicable sales taxes will be calculated at checkout based on your shipping address and U.S. regulations.

Fraud Prevention

To protect our customers, we reserve the right to:

• Review transactions for suspected fraud
• Request additional verification
• Cancel orders if fraudulent activity is detected

If needed, our support team will contact you for verification.

Refunds:

Contact Information: 

We’re here to help! If you have any questions about your order, products, payments, or anything else, feel free to contact us.

Our contact information is posted below: 

Shop Name: Dulypets
Live Chat: Available on our website
Mail: support@dulypets.store
Phone: +1 (727) 910-3941
Address: 1950 Jonesboro Rd, McDonough, GA 30253, USA

Thank you for choosing Dulypets