Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@dulypets.store. Please note that returns will need to be sent to the following address: 1950 Jonesboro Rd, McDonough, GA 30253, USA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@dulypets.store

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• For Defective or Damaged Products: If the product is incorrect, damaged by the carrier, or defective, Dulypets will cover the return shipping costs. We will provide you with a prepaid return shipping label via email at no cost to you.
• For Customer Remorse: If you purchased the wrong product, it doesn't fit, or you simply no longer want the item, the customer is responsible for the actual cost of return shipping.
• Restocking Fee: We do not charge any restocking fees on returns.

Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us:

We're here to help! If you have any questions about your order, products or anything else, feel free to contact us. 

Shop Name: Dulypets
Mail: support@dulypets.store
Phone: +1 (727) 910-3941
Address: 1950 Jonesboro Rd, McDonough, GA 30253, USA