Shipping Policy

Thank you for shopping with Dulypets. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

We are committed to providing your pet products safely, quickly and reliably. Please review our shipping policy below for complete details. 

Shipping Locations

Dulypets currently ships orders within the United States only

Order Processing & Shipping Details

To ensure clarity and transparency for our customers, we follow a structured processing and shipping schedule:

• Order Cut-off Time: 5:00 PM (EST), Monday to Friday. (Orders placed after 5:00 PM (EST) will be processed the next business day.)
• Order Handling Time: 1–3 business days, Monday to Friday. (All orders are processed within 1-3 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing time may be slightly extended.)
• Transit Time: 7–12 business days, (Monday to Friday) (Estimated delivery time varies depending on your location within the United States.)

Please note:

• Delivery times are estimates and not guaranteed.
• Delays may occur due to weather, carrier issues, or high order volume.

Shipping Costs:

• We offer FREE Standard Shipping on all orders within the United States

Order Tracking:

• Once your order has shipped, you will receive a tracking number via email
• You can use this number to monitor your package’s delivery status

If you do not receive tracking details within 5 business days, please contact us.

Incorrect Address Information:

Please ensure your shipping address is accurate at checkout.

Dulypets store is not responsible for:

• Delays due to incorrect or incomplete addresses
• Orders delivered to incorrect addresses provided by the customer

If you notice an error, please contact us immediately.

Lost or Delayed Packages

If your package is delayed beyond the estimated timeframe:

• Check your tracking information
• Contact the shipping carrier

If further assistance is needed, please contact us — we will work with the carrier to help resolve the issue.

Damaged Packages:

If your order arrives damaged:

• Take clear photos of the package and product
• Contact us within 48 hours of delivery
• Include your order number and photos

We will review the issue and provide a suitable resolution.

Split Shipments:

Some items may ship separately depending on warehouse availability.
You will receive separate tracking numbers if this occurs. 

Contact Information

If you have any questions about shipping, please contact us:

Shop Name: Dulypets
Mail: support@dulypets.store
Phone: +1 (727) 910-3941
Address: 1950 Jonesboro Rd, McDonough, GA 30253, USA

We aim to respond within 24-48 business hours.

Our Commitment

At Dulypets store, we are committed to providing reliable and transparent shipping services.
Your satisfaction and trust are our top priorities.

Thank you for shopping with Dulypets Store!