FAQ

Frequently Asked Questions

Orders & Shipping

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery usually takes 7–12 business days.

Q: Do you offer free shipping?
A: Yes, we offer FREE standard shipping on all orders within the United States.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, PayPal, Diners Club, USDC

Q: Is my payment information secure?
A: Yes, all payments are processed securely using SSL encryption and trusted payment providers.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy for both defective and non-defective items.

Q: How do I return an item?
A: Contact us at support@dulypets.store to request a return. We will provide instructions.

Q: When will I receive my refund?
A: Refunds are processed within 10-14 business days after approval.

Q: Do you offer exchanges?
A: We only replace items if they are defective or damaged. If you would like to exchange a non-defective item for something else, the fastest way is to return the original item and place a separate purchase for the new one.

Orders & Issues

Q: What if I receive a damaged or wrong item?
A: Please contact us within 48 hours with photos, and we will resolve the issue quickly.

Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within a short time after placing them. Please contact us immediately.